Refund Policy

We stand behind every product we make. If something isn't right with your order, we want to know about it and we will do our best to make it right. Please reach out to us at hello@noplanstudios.com and we will respond within 24–48 hours.

We accept returns within 30 days of delivery for items that are:

• Unused and in original condition
• In their original packaging with all accessories and tags intact
• Not final sale or clearly marked non-returnable items

To initiate a return, email us at hello@noplanstudios.com with your order number and reason for return. Do not send items back without contacting us first — unrequested returns may not be processed.

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable unless the return is due to our error or a product defect. You are responsible for return shipping costs unless the item arrived damaged or was incorrect.

If your item arrives damaged, defective, or materially different from its product description, please contact us within 7 days of delivery at hello@noplanstudios.com. Please include your order number and clear photos of the damage or defect. We will offer a replacement or a full refund at our discretion and at no cost to you.

Pre-orders may be cancelled for a full refund within 24 hours of placing your order. After 24 hours, pre-orders are considered final and are not eligible for cancellation or refund, except in the case of a product arriving damaged or materially different from its description. If we are unable to fulfill your pre-order for any reason, you will receive a full refund.

Due to our limited-edition production model, we may not always be able to offer direct exchanges. If you would like to exchange an item, please contact us at hello@noplanstudios.com and we will do our best to accommodate your request based on current availability.

The following items are not eligible for return or refund:

• Items marked as final sale at the time of purchase
• Digital products or downloadable content
• Items returned after 30 days of delivery
• Items that show signs of use, damage caused by the customer, or missing original packaging

If you have not received your refund within 10 business days of our approval, first check with your bank or credit card provider, as processing times can vary. If you have done this and still have not received your refund, contact us at hello@noplanstudios.com.